ZAP CRM Max 1.6.0
Why Are Companies Migrating to ZAP CRM?
A complete platform that allows you to use a Single WhatsApp Number for your entire company, with multiple advanced features.
📱 One WhatsApp For the Whole Company
Multiple simultaneous attendants
- Multiple attendants on the same number simultaneously
- Customizable departments – create, edit and organize according to your company
- Automatic distribution of conversations
- Intelligent absent mode – system automatically redistributes new conversations
- Automatic response outside configurable business hours
🎯 CRM in Visual Kanban Integrated
Custom visual pipeline
- Visual pipeline for any industry (sales, support, projects.).
- Customizable Kanban columns by department
- Drag and drop clients, projects.
- Automatic status control (New → In Progress → Waiting for → Solved)
- Complete history of each client
⚡ Maximum Productivity
Tools to speed up service
- Smart tags for organization
- Quick answers to recurring questions
- Attendance Status (New, In Progress, Waiting, Solved)
- WhatsApp Group Management
- Missing mode with automatic counter rebalancing
📊 Advanced Dashboard
Business Plan
- Instant performance reports
- Identify peak times
- Individual response time and team
- Metrics per user
- Real-time analysis
- Intelligent trend analysis
👥 Intelligent Conversation Assignment
Advanced team management
- Assigning conversations to specific teams
- Automatic backup when members are unavailable
- Continuity in service without losing the customer
- Special permissions for managers
- Full view of all team calls
⁇ Customer Protection
Total security of relationships
- Centralize all conversations in the company number
- Assign each customer to specific sellers
- Easy redistribution of customers between sellers
- Protection against customer loss due to turnover
- Full control over business relationships
🤖 IA for Message Rewriting
Improve your communication before sending
- Rewrite messages in 6 styles: Friendly, Concise, Formal, Reformulate, Fix Grammar and Tone Custom
- Ctrl+K quick shortcut for instant access
- Custom tone based on your business type
- Side-by-side interface to compare original vs rewritten text
- Maintains consistency in communication between all attendants
📋 Conversation Evaluation System
Standardization and automated feedback
- Predefined reasons for resolving conversations
- Simple and quick star rating
- Automatic submission of evaluation links
- Complete satisfaction analysis dashboard
- Anonymous evaluation system for honest feedback
- Optional comments for detailed feedback
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